Get in Touch With Us

This page tells you how to contact the editorial team behind Top Crypto Casino, what we can realistically help with, and what belongs with a casino's own support desk instead. We research and compare Bitcoin casinos and other crypto gambling sites for US players — we do not run any of them, hold your funds, or have access to your account.

The fastest route is email: [email protected]. Tell us which site you're asking about and what you were trying to do, and we can usually point you somewhere useful within two business days.

Pick the right inbox before you write

Most messages we get fall into one of a few buckets, and the first one is the most important to get right.

Your situation	Who can actually resolve it
A withdrawal is pending, stuck, or arrived short	The casino's live chat or support email. They hold the funds; we don't.
Account locked, or verification documents requested	The casino directly. Only the operator can review a KYC file.
A bonus didn't credit, or wagering seems wrong	The casino, with your bonus terms and bet history to hand.
An offer or detail on our page looks wrong or outdated	Us — send the page and what you saw on the operator's site.
A site has restricted your state or region	The casino's terms and support. We can explain the general picture, not overturn it.
Partnership, advertising, or press	Us, with a clear outline of what you're proposing.

Corrections carry the most weight with us

Crypto casino terms move quickly. A welcome package changes size, a rakeback tier gets restructured, a coin is added or quietly dropped, a license is transferred. Our pages carry a fact-check date — the current review pass is dated Sep 23, 2026 — but between passes, readers spot changes before we do.

If you send a correction, the useful details are: which page, which operator, what our page says, what the operator's site or terms now say, and the date you saw it. A screenshot helps. We verify against the operator's own published terms before changing anything, so an unsupported report may sit unchanged until we can confirm it.

How we're paid, and why it doesn't buy a ranking

Some links on this site are affiliate links. If you open an account through one, we may receive a commission from the operator. You pay nothing extra, and the commission does not decide position, rating, or whether an operator is criticized. Every write-up on this site names at least one genuine drawback, including for the site sitting at number one.

If you believe a ranking looks commercially influenced, say so in your email and name the page. We'll explain the reasoning behind that placement rather than deflect. The factors we weigh are coin support, on-chain deposit and withdrawal behavior, verification policy, game range, bonus terms as published, licensing, and support responsiveness — all researched from operator documentation and public sources, not from play or testing. We do not claim to have deposited, played, or withdrawn at any site we cover.

Questions about specific operators we can help with

We won't repeat the full reviews here, but these are the kinds of operator-specific questions that reach us most often, and roughly how we answer them.

BetPanda

BetPanda sits at the top of our list largely because its offer is a recurring 10% weekly cashback rather than a front-loaded match bonus — for a Bitcoin player who plays regularly, a weekly percentage back on net losses is easier to value than a headline figure wrapped in playthrough. Readers most often write in asking how the cashback is calculated and when it credits. That answer comes from BetPanda's own promotion terms: check the qualifying period, the minimum cashback amount, and whether any wagering applies before you count it as cash. The limitation worth stating plainly is that cashback only ever returns a slice of what you've already lost. It softens a losing week; it doesn't turn one into a winning one, and nothing about crypto or cashback removes the risk of losing your deposit.

CoinPoker Casino

CoinPoker Casino comes up in our inbox from readers who came for the poker and stayed for the casino floor, or vice versa. Its 150% welcome bonus up to $2,000 is one of the larger match offers we list, and that is exactly why we get questions about it: a match bonus of that size always carries playthrough, a time window, and game weighting that decides how realistic clearing it is. Read those terms before depositing, because slots and table games rarely contribute at the same rate. The limitation: a crypto-and-poker-first operator means the casino catalog and live dealer rooms may feel narrower than at a pure casino brand, so check the lobby matches how you actually play.

Cryptorino

Cryptorino appears here because it pairs a bonus denominated in Bitcoin — a 100% match up to 1 BTC — with the same 10% weekly cashback structure we like elsewhere. A BTC-denominated cap is a genuine distinction and a genuine complication: the dollar value of "up to 1 BTC" moves with the market, both while you're clearing the bonus and afterward. That cuts both ways, and it is the main reason some readers prefer to deposit and hold in USDT or USDC instead. The limitation: the headline cap is a ceiling almost nobody reaches, and the wagering requirement attached to the match is what decides its real worth, so treat the 1 BTC figure as a marketing outer bound rather than an expectation.

The rest of the list

Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback) all appear in our rankings with their own reviews. Every one of those figures is an advertised maximum and every one carries wagering or playthrough conditions, time limits, minimum deposits, and eligibility rules set by the operator. Ask us about any of them and we'll tell you what the published terms say — and where they're vague, we'll say that too.

Money questions we get asked a lot

We can't move funds, but we can explain how the mechanics usually work so you know what to ask your casino's support team.

• Cost to take part — Our site is free to read. At an operator, your cost is your deposit plus the network fee to send it. Minimum deposits are set per site and per coin.
• Paying in — On-chain deposits from a self-custody wallet or an exchange wallet in BTC, ETH, LTC, USDT, USDC, DOGE and other altcoins, depending on the site. Check the exact chain before sending; USDT on the wrong network is the single most common way readers lose a deposit.
• Getting paid — Withdrawals back to a crypto address you control. Timing depends on the operator's internal review plus confirmation times on the chain you chose. Litecoin and stablecoins on low-fee networks typically confirm faster and cheaper than Bitcoin at busy times.
• Fees and limits — Network or gas fees are charged by the blockchain, not the casino, though some sites also apply their own withdrawal fee or minimum. Daily, weekly and monthly withdrawal caps vary by operator and VIP tier. Check these before a large deposit, not after a large win.
• Volatility — Balances held in BTC, ETH or DOGE change value with the market. You can be up in coin terms and down in dollars. Stablecoins are why many players keep USDT or USDC balances instead.

Advertised withdrawal speeds are operator claims. We report them as claims, never as results we measured.

What sits in the lobbies we cover

Readers sometimes email asking which site to look at for a particular kind of game. Broadly, the crypto casinos on this site cover: slots from third-party studios such as Pragmatic Play and NetEnt; live dealer rooms including blackjack, roulette and baccarat, commonly supplied by Evolution; RNG table games; and the crypto-native originals — crash, dice, plinko and in-house titles that are often provably fair, meaning you can verify each result's seed yourself. Third-party slots rely on RNG certification and independent audits rather than provable fairness, which is a different assurance model. We won't tell you a specific game is available at a specific site unless the operator publishes it — catalogs change constantly.

Sportsbooks and the other product lines

Most of these operators run more than a casino. Sports betting is the usual companion — same wallet, same crypto balance, different odds mechanics and different bonus terms. Several also run poker rooms, esports books, or lottery-style products. The important practical point for your email to us: bonuses and rakeback rarely transfer between verticals. A casino cashback deal often excludes sportsbook turnover, and sports free bets typically can't be cleared on slots. Check which product a promotion actually applies to before you play it through.

Legal standing, eligibility and age

You must be at least 18 to use this site, and 21 or older where the operator's terms or your state's rules set that minimum. Check the specific site's stated minimum age before registering.

The crypto casinos we cover are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. There is no federal legalization of online casino gaming in the US, and the handful of states with legal online casinos (including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island) license operators that do not run on cryptocurrency. For most US players, offshore crypto casinos sit in a legal grey area. Some operators self-restrict particular states, and those exclusions vary. Check your own state's laws before you play, and read the operator's terms on restricted territories and VPN use — breaching them can cost you a balance.

On tax: US players are generally liable for tax on gambling winnings and on crypto gains. That is general information, not advice — consult a qualified tax professional about your own position. Nothing here should be read as a way to keep income off the books; "no KYC" describes an account-opening policy, not a tax status.

If you're writing to ask whether you can play from where you live, we'll explain what the operator publishes and point you to your state's rules. We won't help anyone work around a geoblock, a verification check or a sanctions screen, and messages asking for that get no reply.

Playing within your limits, and where to get help

Gambling costs money, and losing is the ordinary outcome, not the exception. No coin, strategy or bonus structure changes that. Only stake what you can afford to lose, and stop when it stops being entertainment.

If gambling is causing problems for you or someone close to you, call the National Problem Gambling Helpline at 1-800-GAMBLER. It's free, confidential and available 24/7. Worth knowing: offshore crypto casinos may not offer the same player protections, deposit limits or self-exclusion tools as state-regulated operators, and a self-exclusion registered with a state program will not cover them. If you tell us you need support, we'll reply with resources rather than operator links.

When you'll hear back

1. Send your message to [email protected] with the page or operator name in the subject line.
2. A member of the editorial team reads it — we don't use an autoresponder in place of a real answer.
3. Corrections go to whoever maintains that page for verification against the operator's published terms.
4. We aim to reply within two business days. Busier weeks run longer, and we'd rather answer properly than quickly.

Editorial enquiries can be addressed to Madison Whitaker. If your interest is in comparing offshore operators from outside the US, our roundup of non-GamStop casinos for UK players covers a different market with different rules, and questions about it are welcome too.

Thanks for reading closely enough to write in. Reader corrections are a real part of how this site stays accurate.